Shipping Policy

What delivery services do you offer?

At CIEUX, we are committed to delivering an unparalleled experience that reflects our dedication to luxury and sophistication. That's why we exclusively provide White Glove Delivery with Room of Choice and Assembly for all orders to major markets* across Canada, ensuring every detail is handled with care and precision. This elevated service includes:

  1. Thoughtful placement of your furniture in the room of your choice by two delivery persons, ensuring a perfect fit for your space.
  2. Expert assembly of your pieces, meticulously crafted to perfection for immediate enjoyment.
  3. Discreet removal and disposal of all packaging materials, leaving your home pristine and ready to impress.

Please note: Delivery agents cannot install mirrors or any such items onto walls or hookup any electrical components/wires. You are required upon completion of delivery to sign the freight bill indicating that you received your order in full, that there were no damages or defects and that the assembly was completed. Any damage to the product or incomplete assembly that is not noted on the delivery slip will be the responsibility of the customer. The delivery company will contact you to arrange a delivery date and provide you with a time window. CIEUX is not responsible for furniture assembly.

Where is delivery available?

Our White Glove Delivery service is FREE in major markets and surrounding areas across Canada, including:

  1. Greater Vancouver Area
  2. Vancouver Island
  3. Kamloops and surrounding areas
  4. Kelowna, BC
  5. Calgary, AB
  6. Edmonton, AB
  7. Regina, SK
  8. Saskatoon, SK
  9. Winnipeg, MB
  10. Greater Toronto Area
  11. Ottawa, ON
  12. Montreal, QC
  13. Fredricton, NB
  14. Charlottetown, PE
  15. Halifax, NS
  16. St. John's, NL

Please contact us for more information and to see if your location qualifies.

When should I be available for a delivery?

You must be available to accept your delivery on your delivery date between 9am to 5pm from Monday to Friday. In most cases the carrier will call you ahead of time to set a delivery date and time window for your delivery. If you need a delivery time or day outside of the normal delivery time window, then you will be required to pay a fee. Please contact us to request a quote for a delivery time or day outside of the normal delivery time window.

How long do I have to accept a delivery after my order arrives at a local shipping terminal?

For large items, the delivery company may contact you to arrange a delivery date. You must accept a delivery date within 3 business days of your order arriving at a local shipping terminal in your area. If you do not accept a delivery date within 3 business days, then you will be required to pay for storage fees. CIEUX will provide tracking information to follow your order and therefore please make sure you are available to receive your product when it gets to your area and to avoid storage fees.

You will not be contacted to arrange a delivery date for small items that ship with a small carrier such as Canpar, Loomis, FedEx, UPS or Purolator.

Can I choose what time the delivery is for or a specific date?

We cannot guarantee any delivery date or time. We estimate a transit time of 2 to 21 business days to our major markets and surrounding areas. We will do our best to have an order delivered around a certain day or time, however as we rely on third party carriers to do deliveries we cannot guarantee any specific delivery date or time.